Description
The 5 Star Treatment Trio is a three-step system designed to repair, strengthen, and deeply moisturize stressed, chemically treated, or moisture-deprived hair- all from the comfort of your own home!
What's Included
The 5 Star Treatment Trio is a three-step system designed to repair, strengthen, and deeply moisturize stressed, chemically treated, or moisture-deprived hair- all from the comfort of your own home!
Pre Poo Hydrating Hair Mud Mask- This detoxifying and softening treatment preps the hair before cleansing by drawing out buildup, excess oils, and environmental impurities while infusing the strands with minerals and moisture. It helps reduce breakage during shampooing and leaves your hair balanced, refreshed, and ready to receive treatment.
Creamy Custard Reconstructive Treatment- This strength-restoring formula reinforces weak, over-processed, and chemically treated strands by filling in gaps along the hair shaft with targeted protein infusion. It helps rebuild elasticity, reduce breakage, and restore structure without leaving the hair stiff or brittle.
Intense Moisturizing Treatment- This floods the hair with long-lasting hydration, softness, and slip. This rich yet lightweight formula smooths the cuticle, enhances manageability, and leaves the hair silky, flexible, and visibly healthier.
Benefits
- provides moisture to the hair
- strengthens the hair
- detoxes the scalp
- reduces breakage
- repairs damaged hair
- maintains healthy hair
- sulfate free
- paraben free
- reduces static and frizz
- makes hair stronger
Directions for use
Before shampooing the hair, begin the Pre Poo Mud Mask Treatment by wetting the hair with very warm water, then squeeze the access water out of the hair. Apply a generous amount on the hair, including the scalp and the ends. Let sit for 30-45 min, preferably with heat (processing cap needs to be used). Rinse well and continue with shampoo. After shampooing the hair, use EITHER the Creamy Custard Reconstructive Treatment or Intense Moisturizing Treatment. It is recommended to alternate the Creamy Custard Reconstructive Treatment and the Intense Moisturizing Treatment. If the hair is extremely damaged, both treatments can be used on the same day.
Ingredients
For the specific ingredient list on each product, click on the product below:
Pre Poo Hydrating Hair Mud Mask
Creamy Custard Reconstructive Treatment
Intense Moisturizing Treatment
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Shipping, Returns & Refund Policy
At by L. Jones, we are committed to providing a seamless and professional shopping experience. Please review our policies carefully before placing your order.
Order Processing & Shipping
All orders are processed within 3–5 business days (excluding weekends and holidays). During peak periods such as holidays, sales events (including Black Friday), or high-volume restocks, processing times may be extended.
Preorders require a minimum of 2 weeks for processing and shipment.
Once your order is placed, you will receive an order confirmation email. After your order has shipped, a second email containing your tracking information will be sent. Please ensure that your email address is entered correctly, as this will be our primary method of communication.
Shipping & Delivery
Delivery timeframes begin after your order has shipped, not when the order is placed.
For example, if next-day shipping is selected, your package will arrive one business day after shipment, not one day after placing the order.
Shipping transit times are determined by the carrier and the shipping method selected at checkout. While we strive to ensure timely delivery, by L. Jones is not responsible for carrier delays.
Large orders may be shipped in multiple packages, each with its own tracking number.
International Orders
All international customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.
Lost or Stolen Packages
Once a package has been shipped, by L. Jones is not responsible for lost or stolen packages.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly (e.g., USPS or UPS) to file a claim using your tracking number. Most shipments include insurance, and reimbursement will be handled through the carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is delivered to an incorrect address due to customer error, by L. Jones is not responsible. If the package is returned to us, reshipment will require an additional shipping fee.
Returns & Exchanges
Due to the nature of our products, all sales are final. We do not accept returns or exchanges on used or opened products.
However, if you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@byljonesproducts.com with:
- Your order number
- Clear photos of the product and packaging
Once reviewed, we will provide a resolution, which may include a replacement or store credit at our discretion.
Refund Policy
Refunds are not issued for:
- Shipping delays caused by carriers
- Incorrect addresses entered at checkout
- Dissatisfaction due to personal preference (e.g., scent, texture, or results)
Approved refunds (if applicable) will be processed back to the original payment method or store credit.
Order Changes & Cancellations
Orders are processed quickly to ensure fast shipping. Because of this, order changes or cancellations are not guaranteed once an order has been placed.
